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Customer Service

 

Shipping & Delivery

All freight will be billed collect, unless other arrangements have been made. Packaging: An additional charge may be applied to each item at the discretion of ST2 Shipping. Warranty: ST2 guarantees its furniture to be free from defects in workmanship and materials for one year beginning at invoice date. Any noted defects occurring from manufacturing need to be reported immediately to the customer service department. Damage resulting from shipping and handling or misuse is not covered under this warranty.

 

Freight Inspection: All items are loaded onto the truck in good condition. Before taking possession of the merchandise, by signing the delivery receipt, inspect the goods and note on the delivery receipt if there is any concealed or open damage. It is your responsibility to make a claim with the carrier within 24 hrs of the delivery date. ST2 is not liable for freight damage. After the truck line has been notified contact ST2 Customer Service to determine the disposition of the unit. No credit deductions are given for repair or defective merchandise, and no merchandise can be returned to the factory without an approved return authorization (RA) number from Customer Service.

 

Returns & Replacements

All returns are subject to ST2 approval and may result in a 15% restocking fee. ST2 will only ship to an acceptable shipping receiving location. Any transfer of goods to and from a residence, are not the responsibility of ST2. Replacements: Should a replacement be authorized, ST2 will only ship to an acceptable shipping receiving location. Any transfer of goods to and from a residence, are not the responsibility of ST2.

 

Ordering

All orders are subject to acceptance by ST2. An acknowledgment will be sent for accepted orders stating terms of payment, estimated ship date, product description, and quantity.

 

Payment, Pricing & Promotions

Pricing:  We reserve the right to change prices, delete, or add designs at any time without prior notice. Terms of Payment :  A choice of payment methods may be authorized dependent upon credit application approval subject to credit history and credit score. Choices are, but not limited to, prepayment, and net 30 days upon credit approval. Some credit cards are accepted for prepayment, and deposits. Any past due account will receive a 1 1/2% monthly finance charge (18% per annum).